Complimentary shipping on all U.S. orders is valid in the continental U.S. only for ground delivery. Eligible customers must select free shipping during checkout in order to receive complimentary shipping. No adjustments can be made on previous purchases. Offer is non-transferable and subject to change without notice. Offer not valid on pre-order items. Offer valid exclusively at ponyfashion.com. No cash value. Void where prohibited by law.
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.
We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
We accept Paypal and MasterCard, Visa. We do not accept returns, exchanges or refunds via credit card payment.