Returns

WHAT IS YOUR RETURN POLICY?

Most items purchased from Ponyfashion.com may be returned for a refund within the first 30 days of delivery.

We do not accept exchanges. Instead, place a new order at Ponyfashion.com and return your original item(s) for a refund.

Returns received after the 30-day mark may be refused or subject to a restocking fee.

Items listed as "final sale" are ineligible for return or exchange.

Returned merchandise must be unworn, unaltered, and accompanied by the original price tag, packaging, and completed return form.

Shipping fees are non-refundable.

 

HOW TO RETURN AN ITEM?

Follow these instructions to return an order purchased from Ponyfashion.com (U.S. only):

  1. Complete the return form included in your shipment
  2. Pack your item(s) and completed return form in the shipping box in which your order arrived or in similar protective packaging.
  3. Use the pre-paid return shipping label from customer service to ship the package to Ponyfashion.com.

— OR —

Use the carrier of your choice and ship to the address below.

Ponyfashion.com Returns
6804 NE 79th Court,

Portland, Oregon 97218

 

Keep record of the tracking number on your return shipping label. Tracking numbers are not linked to your account.

Returns are typically processed within 5-15 business days of receipt at the Returns Center. You will be notified via email once your return is complete.

 

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